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Operations Manager
Position: Location: Salary: Type:
Operations Manager Middle East Negotiable Permanent

BOSS Energy has been retained by a reputed multinational freight forwarding/logistics organisation seeking to appoint an Operations Manager for their UAE Office.


  • Provide cost effective and efficient management of the Warehouse operations including full P&L, budget and commercial sales activities to enable targeted financial growth.
  • Manage the country operation including full P&L and budget responsibility.
  • Identify new revenue streams and business opportunities including preparation of business case, including capital expenditure.
  • Responsible for health, safety, security and environmental policy on site ensuring compliance with local and international requirements.
  • Implement best practice in all operations including the use of Warehouse Management systems/ customs systems. Develop Service Level Agreements (SLA) in line with customers’ requirements.
  • Ensure that the facility and all equipment are maintained cost effectively to the required standard.
  • Develop process and procedures including certification of services as required (e.g. – ISO / BSI / FDA).
  • Develop performance management systems and visual management system.
  • Ensure that local and regional customs procedures are documented, staff trained and systems in place to ensure compliance with relevant legislation.
  • Manage recruitment, discipline, training and mentoring of staff including building a professional logistics team who can operate independently.
  • Ensure that company policy and procedures are followed.
  • Monthly reporting of performance v budget and preparation of budgets.
  • Responsible for verifying and issuing quotations for all logistics services, including liaison with Legal for compliance with all relevant local and international Laws and Regulations.
  • Ensure the maximum profitability of each new contract in line with agreed service levels and contractual obligations.
  • Manage the development of the hazardous storage capability within the Dubai operation.
  • Ensure full compliance with all relevant local and international laws and regulations.

Key Competencies

  • Degree Educated with minimum of 5 – 8 Years’ experience in a similar role
  • Operations background in an international 3PL service provider.
  • Managed a budget in excess of AED 30m and a multinational, multi discipline team of 50+ people.
  • Exposure and knowledge of WMS and IT systems / tools to enable business improvements.
  • Fluent in English, both written and spoken. Other languages advantageous.

Employment Details

  • Location: UAE
  • Salary: Competitive all in package
  • Contract: Permanent Position